What to do if your Solar Installer has gone out of business?
Deciding to add solar to your home or business was a decision not made lightly. You did your research, you made the commitment, and were met with many promises. You were given the expectation that switching to solar would provide clean, renewable power for your home or business for decades, but what happens when your system outlives your installer?
Unfortunately, due to the economic climate, competition in the PV industry, and poor business practices, some installers have declared bankruptcy or gone out of business. This leaves you in a compromised situation as a home or business owner.
You may have a system that is unfinished, underperforming or needs to be serviced. Where do you go from here? Here are some of your options.
Check your warranty coverage
First things first, get out your original contract and check your warranty coverage. It is possible, even if the installer is no longer operating, warranty service will be covered by a third-party provider.
See if your original installer has been acquired by a new company
Depending on the situation and size of your original installer, they may have been acquired by a larger solar provider. However, this may be a time-consuming effort to find out who will be supporting your system going forward.
Find a qualified and experienced solar service provider
If the two other options leave you at a dead-end it is time to find a new service provider. We recommend finding a local solar provider that is both qualified and experienced. Many installers are not experienced or have the capabilities to provide troubleshooting, repair, and maintenance service offerings. Do your research and find a company that is:
In your local community
Been in business for several years
Experienced with the equipment and components of your system.
Responsive and willing to answer your questions.
Can provide a wide range of services including repairs, upgrades, preventative maintenance, and skilled in optimizing your system.
Do not be afraid to ask questions, so you can be confident in your provider going forward. Here are some questions you may want to ask.
How long have you been in business?
Does the company have a designated service manager and technicians in my area
Are you experienced with (these solar components specific to your system)?
What if my system isn’t producing, what are my options?
Do you use a subcontractor to fulfill your service offerings?
Do you provide service agreements to ensure my system is optimized for years to come?
We know the news of your original installer going out of business is unexpected, but there are qualified service providers to step in. If you find yourself in this unfortunate situation, reach out to Day Electric.
About Day Electric
Day Electric is a full-service solar service provider and electrical contractor with over a decade of PV experience. With complete project design, procurement, commissioning, repowering, repair, and O&M capabilities and projects spanning government, education, commercial, and residential, Day Electric's portfolio of projects makes the company one of the top solar PV service firms. For more information about professional O&M services for your PV system, contact Day Electric by phone at (434) 333-0355 or online at www.dayelectricusa.com.